Marlys has over twenty-five years’ experience in case management and is the founder and president of SCM Associates, Inc. In 1992, she was the first recipient of the Case Management Society of America’s Case Manager of the Year award. She has served CMSA in multiple roles including local and national president. Marlys has provided consulting services to many private and public health insurers. She is a published author and a frequent lecturer who has represented the field of case management on television and in video. Marlys is an active Rotarian, volunteering in the local community.
Carla is a Certified Case Manager with over 27 years of clinical and supervision/management experience in nursing practice including critical care nursing, utilization management, quality assurance, home health care, and case management. Her case management focus has been high risk diseases and chronic pain. She joined the SCM Associates case management team in 2010. When she is not working she enjoys reading, crafts, creative arts, and entertaining her cat.
Joy joined SCM in 2011. She is a Certified Case Manager with over 10 years experience in general nursing, case management, utilization review and risk management.
Connie’s bachelor’s degree in business marketing led her into work as a product manager and an account manager in the disability management field, and she then worked as an intensive care nurse. Since becoming a case manager in 1989, she has managed catastrophic workers’ compensation cases, and she enjoys their complexity due to her strong critical care background. Connie became a Certified Case Manager in 1993 and joined SCM in 2008.
Elle has been a practicing nurse for over 30 years, and she joined SCM in 2008. Elle has combined experience in the field of critical care, surgery, and psychiatry and she currently works with catastrophic workers’ compensation and chronic pain cases. She has a keen awareness of the mind-body connection and has studied alternative forms of medicine. In her free time she enjoys meditation and yoga.
Jan’s experience ranges from establishing a pilot program for catastrophic medical and mental health cases through a breadth of clinical specialization, supervision, and client consultation services in plan development, design, and education, as well as in program viability and fiscal impact—to name only a few of her accomplishments. She is a recipient of CCM’s prestigious Patricia McCollum Scholarship Award for commitment to education of the professional case manager. At SCM, Jan is a case manager for catastrophic and chronic pain cases. She says the opportunity to take an active role in assisting a client through an illness or injury is what makes her “tick.”
Kelly has served in consulting, management and educational roles throughout her more than 30 years in the nursing profession. She is a Certified Case Manager with experience in critical care and case management, and she specializes in working with individuals who have sustained catastrophic injuries such as spinal cord and brain injury. Kelly has been with SCM since 2004, and her time away from work is often spent on her bicycle or sailboat.
Shirley brings a wealth of experience to her role at SCM. From acute care to administrative and clinical supervision, data analysis, education, audits, and case management—she’s done it all in a long and successful career, and found time along the way to earn a doctorate degree in education. Shirley is now semi-retired and focuses on special projects for SCM, as well as caring for her beloved cats and crocheting beautiful, intricate patterns.
Gini is a Certified Case Manager and Certified Nurse Life Care Planner with over 40 years experience in Nursing. She joined SCM in 2009. Gini’s clinical background includes: Medical/ Surgical; Critical Care; Emergency Department; OB/Gyn; Psychiatry; and House Supervision. She became a Case Manager in 1983, and developed an interest in catastrophic injuries, which led to certification as a Nurse Life Care Planner in 2005. Gini enjoys spending time with her three grandkids in the beautiful Hawaiian outdoors.
Robyn joined SCM in 2013. As an assistant to both Janis and Kelly, she helps streamline all aspects of each case. To do so, she inputs notes, arranges transportation, completes authorizations, and schedules appointments. In her spare time she enjoys spending time with her husband and children, with frequent visits to both Disneyland and various Southern California museums.
Pamela has been with SCM since 2014. As a Case Management Administrative Assistant, Pamela works closely with the case management department manager and helps input case manager notes, create invoices, and generate reports. She is also the editor–in-chief of the company newsletter, which she initiated. In her spare time, Pamela loves participating in many arts activities. She loves the theater and film, and is even learning how to play her fourth instrument.
Evie has been with SCM since 2013, flourishing in her role as a Case Management Administrative Assistant. She works with the Case Managers to centralize notes, create reports, and do invoicing. She also splits her time to provide administrative support for the Southern California Chapter of CMSA and to coordinate monthly staff birthday potlucks. While away from work, Evie enjoys spending time with her grandkids, scuba diving, and traveling.
Kim has been in the healthcare service industry since 1990. During that time she has built a career around credentialing, provider relations, and contracting. She joined SCM Associates in 2000 as a Customer Service Representative and later transitioned to her current role of Credentialing Department Manager. She is a proud member of both NAMSS and CAMSS, including being a board member for the local Long Beach Chapter of CAMSS. Kim attends the CAMSS Annual Education Forum each year as a participant and exhibitor for SCM, as well as a monthly Executive Forum Management Meeting. Time away from the office is spent with her family, especially with her amazing son. Additional interests include traveling and days at the beach.
Gloria has been with SCM Associates, Inc. since 2001 in the area of data entry and credentialing support. She has an AA degree in office systems and brings a wealth of administrative support experience to the company. Her successful career in the business world has been attributed to dedication and working hard for the company. Gloria is a member of the Long Beach Chapter of CAMSS. She is the mother of 5 and a proud grandmother.
Karen is a Southern California native and joined the SCM credentialing team in 2008 as a customer service representative. She has extensive background in customer service and displays exemplary performance in accelerating the credentialing process through strong communication skills and follow-through. Karen is a member of the local Long Beach chapter of CAMSS. When given the opportunity, she enjoys gardening, traveling and shopping.
Originally from Chicago, Scott found his way to the California sun and joined the SCM team in 2013. As a Credentialing Assistant, Scott provides frontline support to all of the credentialing staff. His previous years in the U.S. Navy have helped propel him into being the ultimate team player. In his spare time, Scott enjoys spending time with his daughter, visiting the Santa Monica Pier, or catching an action movie.
Lindsey originally joined SCM Associates in 2009 through a local ROP Program. Since joining the credentialing team full time, Lindsey has expanded her office and communication skills, and she has been a great addition to the team. She is a member of the Long Beach Chapter of CAMSS, and in her free time she enjoys spending time with friends and the outdoors.
Sandy joined the SCM team in 2011. In her current role as Credentialing Assistant, she partners with the rest of our excellent team to provide support in the credentialing process. Sandy is pursuing an RN degree, which gives her additional insights into medical credentialing. During her time away from the office, Sandy volunteers at her church and works on her studies.
Fernando joined the Credentialing Department in early 2015 as a Credentialing Assistant, supporting the rest of the department staff throughout the credentialing process. He spends much of his day processing data to help facilitate the process. When away from work, Fernando enjoys painting, cooking, and exercising.
Kathy has broad experience over four decades managing business “infrastructure” in both non-profit and for-profit organizations. As SCM’s business manager, she ensures that the company has the people, tools, and services required to serve the needs of our customers. Kathy’s outside interests include training fellow childbirth educators and other birth workers through writing and speaking, serving as a professional doula (or labor assistant), and spending as much time as possible with her grandchildren.
Nick started with SCM in early 2015, bringing a background in operations and a B.S. in Business Administration. As Business Operations Coordinator, Nick assists in providing HR services, computer support, and implementing various policies and procedures. In his spare time, he enjoys spending time with his family, staying active, and watching sports.
Linda joined SCM in 2012. Primarily, Linda functions as the receptionist and bookkeeper, although her versatility encompasses a greater range of administrative work. She is particularly appreciated as a gifted staff party planner. In her spare time Linda enjoys spending time with her family, cooking a great meal, or enjoying a book. She will tell you she loves to work, but we know she also secretly looks forward to her yearly family trip to Hawaii.