Marlys Severson - RN, BSN, CCM
President/CEO

Marlys has over 25 years of experience in case management and is the founder and president of SCM Associates, Inc. In 1992, she was the first recipient of the Case Management Society of America’s Case Manager of the Year award. She has served CMSA in multiple roles including local and national president. Marlys has provided consulting services to many private and public health insurers. She is a published author and a frequent lecturer who has represented the field of case management on television and in video. Marlys is an active Rotarian, volunteering in the local community.

Case Management


 

Wanda - RN, BSN, MJ, MBA
Manager of Case Management

Wanda has been a nurse for over 25 years. Her clinical and leadership experience includes oncology/BMT, critical care, utilization review and case management. Her utilization review and case management experience primarily focused on chronic and complex conditions such as stem cell and solid organ transplantation. She holds master’s degrees in both journalism and business and is currently pursuing a doctorate in nursing practice. She is also an adjunct professor at Mount Saint Mary’s University where she teaches Leadership and Health Care Policy in the school of nursing. When not working or studying, she enjoys watching old movies, writing, painting and playing with her two dogs.


 

Elle - RN, BSN
Case Manager

Elle has been a practicing nurse for over 30 years, and she joined SCM in 2008. Elle has combined experience in the field of critical care, surgery, and psychiatry and she currently works with catastrophic workers’ compensation and chronic pain cases. She has a keen awareness of the mind-body connection and has studied alternative forms of medicine. In her free time, she enjoys meditation and yoga.


 

Kelly - RN, BSN, CCM
Case Manager

Kelly has served in consulting, management and educational roles throughout her more than 40 years in the nursing profession. She is a Certified Case Manager with experience in critical care and case management, and she specializes in working with individuals who have sustained catastrophic injuries such as spinal cord and brain injury. Kelly has been with SCM since 2004, and her time away from work is often spent on her bicycle or sailboat.


 

Janis - RN, BSN, CCM
Case Manager

Jan’s experience ranges from establishing a pilot program for catastrophic medical and mental health cases through a breadth of clinical specialization, supervision, and client consultation services in plan development, design, and education, as well as in program viability and fiscal impact—to name only a few of her accomplishments. She is a recipient of CCM’s prestigious Patricia McCollum Scholarship Award for commitment to education of the professional case manager. At SCM, Jan is a case manager for catastrophic and chronic pain cases. She says the opportunity to take an active role in assisting a client through an illness or injury is what makes her “tick.”


 

Cheryl - RN, BSN, CCM
Case Manager

Cheryl is a certified case manager with over 28 years of nursing experience. She has worked in case management for 13 years. Her case management experience includes working in acute rehabilitation. Her case management focus has been collaborating with insurance carriers, coordinating and facilitating the individual rehabilitation treatment plan to assure appropriate care, functional outcomes and ensure a smooth transition to the next level of care. In her leisure time, she enjoys going to the movies, reading, and watching documentaries.


 

Kellie - RN
Case Manager

Kellie is an experienced case manager with over 13 years of nursing and supervisory experience. She has comprehensive knowledge of direct patient critical care, nursing procedures, and healthcare administration policies. Prior to entering the world of nursing, Kellie was formerly a Deputy Sheriff for Los Angeles County. Kellie still does work as a forensic nurse for Riverside County.


 

Nancy - RN
RN, BSN, PHN, CRRN Case Manager

Nancy is a California native born in Los Angeles and raised in Seal Beach eventually returning to raise her family. She attended UCSB (BA Physical Education), SDSU (MA Exercise Physiology) and University of Oklahoma (BS Nursing). The majority of her working career has been in healthcare including field sales, marketing, and business development. Her nursing experience includes Medical Surg/Oncology, Telemetry, Pain Management and Acute Rehab. Certified in ONS Chemotherapy Biotherapy, Medical Surgical Nursing and Rehab Nursing. She is married with two children. When not at work she enjoys the outdoors hiking, backpacking, kayaking, sailing, snow skiing and gardening.


 

Connie - RN, BS, CCM
Case Manager

Connie’s bachelor’s degree in business marketing led her into work as a product manager and an account manager in the disability management field, and she then worked as an intensive care nurse. Since becoming a case manager in 1989, she has managed catastrophic workers’ compensation cases, and she enjoys their complexity due to her strong critical care background. Connie became a Certified Case Manager in 1993 and joined SCM in 2008.


 

Virginia - RN, CCM, CNLCP
Case Manager

Gini is a Certified Case Manager and Certified Nurse Life Care Planner with over 40 years’ experience in Nursing. She joined SCM in 2009. Gini’s clinical background includes: Medical/ Surgical; Critical Care; Emergency Department; OB/Gyn; Psychiatry; and House Supervision. She became a Case Manager in 1983, and developed an interest in catastrophic injuries, which led to certification as a Nurse Life Care Planner in 2005. Gini enjoys spending time with her three grandkids in the beautiful Hawaiian outdoors.


 

Patricia - RN, CCM
Case Manager

Patricia graduated from the Nursing Program at Chapman University and has worked as a Registered Nurse since 1986. During her career I worked in Ambulatory care for 15 years, and eventually transitioned to be the Director of Nurses and the Director of Ancillary. She has worked in Acute Care Hospitals as a nurse on the Surgical floor, ICU and CCU. She was an admitting nurse in the Newborn Nursery and worked on the Mother\Baby Unit in an Orange County Hospital. She has also worked as a Patient Care Coordinator for a Hospice and a Home Health Care Agency. I was a Utilization Review Nurse for 7 years for a National Health Insurance company. For the past 5 years I have worked as a Nurse Case Manager and I have my CCM. I recently retired from full-time employment but continue to work part-time covering appointments as a Field Case Manager for SCM Associates and Paradigm.


 

Jeanisa
Recruiting & Training Specialist

Jeanisa is an RN case manager with over 12 years of nursing experience with 10 of those years dedicated to case management. Jeanisa’s clinical background includes acute/critical care, home health, disease management, specialty managed care and workers’ compensation case management. Her focus has been on managing teams, developing creative solutions, training nurses, and providing the best care while minimizing costs. She has successfully worked to improve case manager performance, job knowledge and retention. When she is not working, she enjoys cooking classic Italian recipes, hiking, traveling and gardening.


 

Evie
Case Management Technical, Training, & Compliance Coordinator

Evie has been with SCM since 2013. As Case Management Technical, Training & Compliance Coordinator, she works with case managers on compliance, ensuring that they are timely in their tasks. She conducts new and ongoing training for employees. She also helps with front-line IT issues to see if problems can be resolved prior to involving the IT Department, helps test IT changes and updates, as well as reviews the case manager’s computers for compliance. She creates and edits the patient reports which are submitted to the carriers. While away from work, Evie loves spending time with her grandkids, hiking and exploring regional parks, as well as traveling.


 

Pamela
Invoicing Specialist

Pamela has been with SCM since 2014. As a case management administrative assistant, Pamela works closely with the case management department manager and helps input case manager notes, create invoices, and generate reports. She is also the editor–in-chief of the company newsletter, which she initiated. In her spare time, Pamela loves participating in many arts activities. She loves theater and film, and is even learning how to play her 4th instrument.


 

Robyn
Case Management Administrative Assistant

Robyn joined SCM in 2013 as an assistant to both Janis and Kelly. She has been focusing on supporting nurse case managers streamline all aspects of each case by: coordinating appointments and travel, inputting critical notes, completing authorizations, and contacting providers as needed. In her spare time, she enjoys spending time with family and friends.


 

Fernando
Case Management Administrative Assistant

Fernando joined SCM in early 2015 as a Credentialing Assistant. In Late 2016 Fernando was promoted to Case Management Administrative Assistant where he spends much of his day working closely with Nurse Case Managers with completing transportation and /or authorizations requests and requesting medical records. When away from work, Fernando enjoys gardening, cooking, and Gym time.


 

Anayanett
Case Management Administrative Assistant

Anayanett is a mother of five amazing children. She has a degree in business office administrative assistant from United Education Institute in Los Angeles, a bachelor’s in international business from American Intercontinental University in Culver City, CA, as well as a second bachelor’s in social and criminal justice from Ashford University in San Diego, CA. In her spare time, she loves spending time in the water at the beach. She also enjoys reading books.


 

Vanessa
Case Management Administrative Assistant

Vanessa has been working in the healthcare industry for over 15 years. She is very analytical and detail-oriented and can find that needle in the haystack. Quality assurance is one of her strengths and she always values quality over quantity. She enjoys helping patients with their care. She has her Bachelor of Science in Public Administration with concentration in criminal justice and minor in sociology. She is a proud mother of four children and enjoys spending quality time with her family. She also loves music and coffee!


 

Ryan
Case Management Administrative Assistant

Ryan comes from a background of retail and operations and began in the medical field in December of 2016. It wound up being a perfect combination of using his personality and skills he had learned previously and fell in love with the work he was doing. He joined SCM in February 2019 to aid the case management team in providing top level care. Outside of work, Ryan enjoys movies, writing, and board games.


 

CREDENTIALING


 

Kim
Manager of Credentialing

Kim has been in the healthcare service industry since 1990. During that time she has built a career around credentialing, provider relations, and contracting. She joined SCM Associates in 2000 as a Customer Service Representative and later transitioned to her current role of Credentialing Department Manager. She is a proud member of both NAMSS and CAMSS, including being a board member for the local Long Beach Chapter of CAMSS. Kim attends the CAMSS Annual Education Forum each year as a participant and exhibitor for SCM. Time away from the office is spent with her family, traveling, and reading.


 

Karen
Lead Customer Service Representative

Karen is a Southern California native and joined the SCM credentialing team in 2008 as a customer service representative and later transitioned to her current role as lead customer service representative. She has extensive background in customer service and displays exemplary performance in accelerating the credentialing process through strong communication skills and follow-through. Karen is a member of the local Long Beach chapter of CAMSS. When given the opportunity, she enjoys gardening, traveling and shopping.


 

Gloria
Data Entry & Credentialing Support

Gloria has been with SCM Associates, Inc. since 2001 in the area of data entry and credentialing support. She has an AA degree in office systems and brings a wealth of administrative support experience to the company. Her successful career in the business world has been attributed to dedication and working hard for the company. Gloria is a member of the Long Beach Chapter of CAMSS. She is the mother of 5 and a proud grandmother and great-grandmother.


 

Hailey
Customer Service Representative

Hailey joined the Credentialing Department in 2017 as a credentialing assistant. She supports the Credentialing Department staff by processing the applications, obtaining web verifications and assisting where needed. As a new member of the team she has brought new ideas, a great work ethic, and dedication to the department. She is a member of the Long Beach Chapter of CAMSS and is a full-time college student. Time away from work and school, Hailey enjoys music and spending time with her brother and 3 sisters.


 

Elvie
Credentialing Office Assistant

Elvie joined the Credentialing Department in 2015 as a Credentialing Assistant. She supports the credentialing department with the data entry of the verifications received each day. She is Bilingual and brings a diverse background that rounds out the team. She is a member of the Long Beach Chapter of CAMSS and assists with the NAMSS and CAMSS conferences. In her spare time, she performs at the Laugh Factory, loves to fish and spend time with her extended family.


 

Patty
Credentialing Office Assistant

Patty is the newest member of the Credentialing Department and joined in late 2017 as a Customer Service Representative. She has extensive background in customer service and assists our customers and practitioners to expedite the credentialing process. Patty is a member of the Long Beach Chapter of CAMSS. She is bilingual and has worked in the travel industry which has been a great asset to our department with her problem solving skills. She enjoys her 3 children and being outdoors.


 

Jalisa
Customer Service Representative

Jalisa joined the Credentialing Department in early 2017 as a Customer Service Representative. She has previous credentialing experience and brings knowledge and customer service to the department. She assists our customers and practitioners to expedite the credentialing process. Jalisa is a member of the Long Beach Chapter of CAMSS. She is a big Disney buff and likes spending time at Disneyland, going to concerts and spending time with family.


 

BUSINESS OPERATIONS


 

Phil
Director of Operations

Phil joined the SCM Management team in 2017 as Director of Operations. He has previously been in business operations for over 18 years for world-class companies like Target, Starbucks, and most recently FedEx. Phil obtained his Bachelors of Science degree from Cal State Fullerton in 2008.Throughout his experience, he has focused on developing teams, being a leader, coach, and a mentor. He enjoys working to improve business performance, quality, and efficiency. When not at work, Phil spends his time with his wife and kids.


 

Nick
Manager of IT & Projects

Nick joined SCM Associates in early 2015 initially as the Business Ops Coordinator but eventually settling into the role as Manager of IT & Projects. Since receiving his Bachelor’s Degree in Business Administration, he has worked on a broad scope of business and IT projects influencing infrastructure and operational efficiency for various companies. His current role aids and supports the growth of SCM Associates through various projects ranging from database tools, security, and general desktop support. In his spare time Nick enjoys spending time with his family, traveling, and staying active.


 

Kathy
Business Operations Consultant

Kathy has broad experience over four decades managing business “infrastructure” in both non-profit and for-profit organizations. Since retiring from her 15-year role as SCM’s business manager, she continues to provide insights and project support on an as needed-basis. Kathy’s outside interests include training fellow childbirth educators and other birth workers through writing and speaking, serving as a professional doula (or labor assistant), and spending as much time as possible with her grandchildren.


 

Linda
Business Operations Administrative Assistant

Linda joined SCM in 2012. Primarily, Linda functions as the office administrative assistant and bookkeeper, although her versatility encompasses a greater range of administrative work. She is particularly appreciated as a gifted staff party planner. In her spare time Linda enjoys spending time with her family, cooking a great meal, or enjoying a book. She will tell you she loves to work, but we know she also secretly looks forward to her yearly family trip to Hawaii.


 

Kim
Office Administrative Assistant

Prior to working for SCM Associates, Kim worked as an administrative assistant and notary in Louisiana. She is a mom to 3 kids - identical twin boys and a teenage stepson. Kim was a stay-at-home mom for a while, but recently saw the opportunity to rejoin the work force. When not working or wrangling the twins, she enjoys sleeping and desserts!